Frequently Asked Questions

Rate and Reservation
Are there additional service fees?

We offer an honest and clear pricing policy. We don't add extra service fees, van preparation fees or essential equipment fees.

This price includes everything. We have no extra hidden charges.

Can I book all the campervans online?

Yes, each of our modern and classic campervans may be booked online from our website.

Is there a minimum rental period to book our campervan holidays in Portugal?

Our minimum rental period is 5 days (7 days during peak season).

Do we have to arrive on a certain day, i.e. Monday to Monday?

We are open 7 days a week so you may arrive on any day of the week.

Why do your prices keep changing?

We use a dynamic pricing structure. Daily costs vary depending on availabilty, seasonality and camper model. Our price strategy is transparent. Your camper will be fully equipped to sleep, cook and relax in with no extras needed and no sneaky service fees. Every rental includes basic insurance and full 24/7 road side asisstance.

Can I get a discount for a longer hire?

Yes, sure. We can offer a discount of 5% on hires of over 14 days and 10% on hires of 28 days or more. (extras or insurance pack not included)

Do I have to pay a one way hire fee to collect and drop off in different locations?

Yes, we charge a relocation fee to collect /drop a camper at a different location. We can sometimes suggest reversing the trip direction to reduce the one way hire fee. Please drop us an email: support@siestacampers.com

I can't decide which model to book. Can I see your campers first?

Clients are welcome to arrange a time to visit our office to view our campers before booking.

Best Price Promise

We take great pride in not only offering a honest pricing strategy but also the best deals. We are very confident that you will not find the same camper at a cheaper price. If you find a better deal for a similar camper with the same specs, equipment and condition please get in touch within 24 hours of booking and we'll match the price.

Payment
I arrive out of your office hours. Can I collect my camper?

We will look at our existing schedules and see if this is possible. The fee for an early collect from 9.00am is €50. Before 9.00am is €70.

Do I need to pay a booking deposit to secure our motorhome holidays in Portugal?

Yes, we need to take a 50% down payment to reserve your campervan. The remaining balance is to be paid by credit/debit card on arrival.

What cards can I pay with?

You can pay through the secure server of our website with credit or debit cards, belonging to the Visa or Maestro network. The remaining balance must be paid upon arrival and you can pay it by credit or debit card. We apologize but do not accept American Express cards.

How do I pay the security deposit?

The security deposit depends on the level of accident damage waiver you take. The maximum deposit that is held on your card if you do not take any additional cover is €2000. The cardholders name must be on the booking contract.

Is there some service fee?

This price includes everything. We have no extra hidden charges.

When will I get my security deposit back?

Security deposits are released within one week following the drop of your rental camper. It could be longer if we are awaiting quotes for damage repair.

Requirements
Can I rent a van If I’m under 25?

We can rent to under 25's for an additional €70 a week. Though the minimum age is 20 years old with a minimum of 1 years driving experience.

I’ve only just passed my driving test can I still rent a van?

You must have held your driving license for a minimum of 1 year.

How many people can drive the campervan?

The price includes one main driver. You can add a second driver with the according insurance.

Pick Up and Drop Off Terms
What are the Office Hours?

Our offices are opened from 9h to 18h. Please contact us for any request outside the standard hours.

What are the pick up/drop off terms?

Standard collection 2pm to 6.00pm. Campers to be returned by 11.00am. Returns after 11.00am are subject to availability and will incur an additional days rental fee.

What do I need to bring when I collect my camper?

When you come to collect the camper you should bring with you:

Driving license of all the named drivers.

Credit card in the name of the hirer . This should have enough funds to cover any of the security deposit options(maximum €2000).

Passport / I.D.

Where can I collect & drop off the modern vans?

The modern vans can be collected/dropped off in Faro , Lisbon or Porto.

Where can I collect & drop off the classic vans?

The T2 Brazilian campers can be collected and dropped in Lisbon and Faro only. These models are not allowed up to North and can't be collected/ dropped in Porto.

Can I collect and drop in diiferent locations?

We offer the adavantage of a one way hire, allowing you to take your time and see the best of Portugal. Choose between our three bases (Lisbon, Porto & Faro) with all modern vans. Our classic vans are not available in Porto.

Where do I collect my camper from?

In Lisbon you can collect the camper from our base near the Oriente Train station. This is on all metro lines and/or a 5 minutes taxi ride from the airport. In Porto our base is close to Matosinhos. Your can get here via Metro or a 10 minutes taxi ride. In Faro our base is 2 minutes from the airport. R. Aquilino Ribeiro 2, 8005-146 Faro.

Can I leave my car at your base?

If our base is not full you may leave your vehicle in the warehouse for an extra fee. There are many free spaces in the areas around our base and they are generally safe to leave your car.

I arrive before 14pm. Can you collect me earlier?

Please let us know if you would like an earlier collection. We will look at our existing schedules and see if this is possible.The fee for an early collect from 9.00am is €50. Before 9.00 am is €70.

What happens if my arrival is delayed?

You must notify us as soon as you know about the delay. If you arrival runs into our out of office hours , the relevant charges will apply. If you fail to notify us of any delay you will be charged €50 fee for staff waiting time.

Do I have to clean the van on return?

Yes. we manage to keep our prices as low as possible by minimising the amount of time spent handing the van on to the next customers. If the van is returned dirty we will charge a €50 cleaning fee for all smaller models and €100 for the Grand California and the Pacific models.

Do I have to refuel the camper on return?

The camper must be returned washed, swept out and surfaces wiped down, with WC emptied and fuel full.

Where do I have to drop the van?

Lisbon:
TDC, Estrada da Circunvalação, 1800-136 Lisboa, Portugal


Porto:

44 Rua Guilherme Gomes Fernandes Leça da Palmeira, 4450-592 Porto, Portugal


Faro:

R. Aquilino Ribeiro 4, 8005-146 Faro, Portugal

Booking Changes
Can I modify my Booking?

You have 48 hrs following the booking on the website to amend changes in your booking, (Free of charge). After which there is a €50 admin fee. This is always subject to availability.
Any change of model will depend on availability (the daily rate will be updated accordingly).

Can I cancel my booking?

We have amended our cancellation terms for new booking placed on or after the 15th of March 2021. For all previous bookings, our original terms and conditions apply.

If you cancel more than 60 days prior to the scheduled pick up time you will receive a 100% refund.

If you cancel within 60 days to 48 hours prior to the scheduled pick up time: 50% of the booking deposit will be deducted (cancellation fee) OR you can choose a flexible travel voucher corresponding to 100% of the total amount already paid (valid till 31st of December 2022)

If you cancel less than 48h prior to the scheduled pick up time: 100% of the rental price will be deducted and retained (no show fee).

Cancellations terms & conditions for all bookings made up until the 15th of March 2021 (unless a travel voucher has been accepted in 2020/21)

I acknowledge that: If I cancel my booking with more than two months notice, I shall receive 80% of the paid booking deposit.

I will receive no refund on the 50% booking deposit If I cancel my booking with Siesta Campers less than two months before my arrival.

Siesta Campers will not refund any altered dates 1 month before my arrival.

I shall not be entitled to a refund of the entire rental fee If I cancel 1 week before my arrival.

I agree that Siesta Campers may process a no show charge for this on my credit card.

Covid-19 policy

Cancellation terms for new booking placed on or after the 15th of March 2021:

If you cancel more than 60 days prior to the scheduled pick up time you will receive a 100% refund.

If you cancel within 60 days to 48 hours prior to the scheduled pick up time: 50% of the booking deposit will be deducted (cancellation fee) OR you can choose a flexible travel voucher corresponding to 100% of the total amount already paid (valid till 31st of December 2022).

If you cancel less than 48h prior to the scheduled pick up time: 100% of the rental price will be deducted and retained (no show fee).

Cancellations terms for all bookings made up until the 15th of March 2021 (unless a travel voucher has been accepted in 2020/21):

I acknowledge that: If I cancel my booking with more than two months notice, I shall receive 80% of the paid booking deposit.

I will receive no refund on the 50% booking deposit If I cancel my booking with Siesta Campers less than two months before my arrival.

Siesta Campers will not refund any altered dates 1 month before my arrival.

I shall not be entitled to a refund of the entire rental fee If I cancel 1 week before my arrival.

I agree that Siesta Campers may process a no show charge for this on my credit card.



Camping during Corona:


When we venture out into the big wide world, we need to be sure we can do so safely. For this reason, we’d like to tell you about the extra precautions we are taking to ensure your safety and to also inspire you to pursue the freedom and connection only a campervan road trip can bring.

2020 has been a roller coaster ride of emotions, bouncing us along on a journey from anxiety to inner discovery. It also led many to reconnect with families, loved ones and reassess life’s values. The suspension of our normal routines gifted us with the realization that we don’t need to collect things to be happy, but we do need to seek meaningful interactions and experiences. A road trip can gently move your mind, give you a sense of safety and peaceful distance as you nurture your soul and gain a new perspective on life.

Our measures to guarantee your safety:

At Siesta Campers, we pride ourselves with cleanliness and attention to detail.

We design our campers with top quality materials that are practical and easy to keep clean. Rest assured we stepped up our hygiene and cleaning processes with vigorous precision.

Each day we ask our team and guests to stay vigilant, respect hygiene procedures, wear masks and keep a safe distance at all times. Our bases are equipped with foot pump hand sanitisers and our staff have daily infrared thermometer checks.

Our campers undergo a 2 stage sanitizing and cleaning process:

Deep clean. On return, campers are thoroughly sanitized with certified disinfectant products by our knowledgable staff equipped with protective gear, disposable suits, gloves and masks.
The general cleaning includes 40ºc hot water, anti-bacterial upholstery wash.
Special attention is given, in both stages, to areas frequently touched, such as: light switches, hard surfaces, dashboard, door handles, steering wheel and gear shifter.
All bedding is cleaned by laundry specialists at 60ºc.
We offer full support before your arrival via email or phone. We arrange all necessary administrative tasks before your arrival and answer questions to speed up the handover process and minimize contact.

We are a small family business dedicated to providing quality experiences and memories. From these core values, we act with a compassionate response to all situations.
We offer you the adventure of a lifetime. It’s time to slow down and enjoy the journey. To learn how to appreciate where you are, who you’re with and where you’re going.

You may even find yourself….

I have a booking from 2020 and no longer wish to travel.

We sympathise with your decision and respect that. As a Portuguese registered business, we follow guidelines that the Portuguese government outline for tourist business like ours. Our business is governed by vehicle rental laws. The law states that the original booking terms that applied when you made the booking should prevail. There is no forced refund policy that applies to rental vehicles and the government hasn't changed terms as they have with travel agents.

Due to the fact that we want to offer a fairer solution given the complicated circumstances of the previous year we have extended those original terms to allow you to use your original booking date as a flexible travel voucher, eligible to be used until the end of 2022. If you have accepted this voucher in 2020 we cannot amend this applied flexible policy to any other new and subsequent terms. Vouchers were originally valid up to the end of 2021 we have extended this for use up until the end of 2022.

the original booking terms that were agreed are as follows


Cancellations. (Terms and conditions for bookings in 2020)

I acknowledge that: If I cancel my booking with more than two months notice, I shall receive 80% of the paid booking deposit.

I will receive no refund on the 50% booking deposit, If I cancel my booking with Siesta Campers with less than two month before my arrival.

Siesta Campers will not refund any altered dates 1 month before my arrival.

I shall not be entitled to a refund of the entire rental fee If I cancel 1 week before my arrival.

I agree that Siesta Campers may process a no show charge for this on my credit card.

Our Campervans
Where can I see the characteristics of each van?

The features of each model are available on our website.

How old are your modern campers?

We take great pride in offering the most modern current campers available in Portugal. All of our modern VW’s are under 2 years old. Our conversions are highly sought after. This allows us to sell of our old stock at the end of the season.

How economical are your vans?

Our vintage vans roughly return around 12L to 100km of unleaded petrol. The New VW Transporters with Euro 6 engines do 7L to 100km with diesel fuel.

How long will the Camper's auxiliary battery last?

In the Atlantic and Beach there is 1 other auxilliary battery that runs all of the camper equipment. The fridge uses most of the power from this battery. With solar powered vans this isn't a problem. In the Siesta beach however the fridge and the aux battery will only have sufficient power for around 2 to3 days autonomy. The fridge will cut of at 10v but you will still have lights as these are LED. If you don't want to recharge at the campsite you can buy ice from most garages and supermarkets to keep your Siesta Beach cooler functioning. The VW CAlifornia has 2 auxiliary batteries these will keep running for around 5 to 6 days without charge, provided the fridge isnt turned all the way up to maximum. We've built a pretty robust charging and electrical system. If you have any doubts whilst out with our vans our technical assistance will be happy to help diagnose if any problems exist.

Are you vans covered in stickers?

Our vans are extremely stylish and low key. We have a small sticker on the left side of the window. When you have campers that look as good as ours you don't need tacky stickers.

How many people can sleep in a van?

All our campers welcome 4 people (2 double beds) except our T6 Beach which is suitable for 2 people (one double bed). We also have T6 Atlantics with seatbelts for 5. Please ask when you book.

Equipment
Do you provide bedding?

Yes we provide freshly laundered duvets ,pillow and sheets. For children in the family we provide 2 sleeping bags.

Do the Campers have air conditioning?

The vintage vans do not have AC but all of our modern vans do.

Do the Vans have a bathroom or toilet?

Our VW Grand California and Siesta Pacific have a fully integrated bathroom with toilet, shower, and waste tanks. You may rent a portable chemical toilet for use in our Atlantic, Beach, and classic vans. This is stored under the seat when not in use. The Siesta Beach and Atlantic feature a pull-out shower at the back. This is operated by a powerful pump that draws the water from the underslung tanks. It has 2.5bar of pressure which is the same as your average house supply.

Do the vans have USB points and mains sockets?

Yes, all our vans have USB points. They also have a socket for 240v appliances. The 240v sockets will only work when connected to a mains electricity supply on all vans axcept the VW pacific which is fitted with an invertor that allows you to use the batteries to supply 240v electric when off grid.

Do your vans have fridges?

Yes. Our T6 Beach, Atlantic, California and Classic vans all have 12v domestic compressor fridges. The T6 Beach has a Waeco Cooler .They all run off of the auxiliary battery and the mains when you are plugged into campsite power.

Do you vans have cookers?

Sure. We fit as standard in all of our vans a 2 hob gas cooker. We also supply a gas bottle with camping gas.We do not like to waste unused gas, so if this should run out you can easily swap this at all campsites. If you get a receipt with our company details we can refund you.

Do your vans come with a sunshade?

All of our Atlantic range and Californias come with a roll out sun shade. This is operated by a crank handle and unwinds to cover 2.4m of shade. It is fitted along the side of the van and is 2.6m long. The classic campers have a small canvas clip on sunshades.

Do the camper vans have auxiliary heating ?

The Grand California and the Pacific model are equipped with an integrated heater that's powered either from gas or diesel from the fuel tank. Some of our Atlantic vans have an auxiliary night heater that runs off of the auxiliary battery and pulls a very small amount of diesel from the tank. It blows hot air around the van and takes only minutes to heat the van. Please specify if you would like this model during booking. For the classic campers, the T6 beach and T6 California models, we can provide a small 220v electric heater for use on campsites while plugged into mains electric power supply.

Gas bottle included with every rental

You wouldnt pay for a gas if you rented a house and we believe you shouldn't when you rent our campers! Our campers come with a free gas bottle. If it runs out during your hire you can exchange at a campsite and if you present a receipt with our company tax we will refund you.

Do you have roof racks?

The VW Atlantic comes equipped with a roof rack with cross bars. This is suitabe for boards but not heavy items like kayaks. The tieing down of boards etc is your responsability and it's worth having a quick look at how to do this properly https://youtu.be/UhKTNqOVO5k. You don't want those boards flying off down the motorway!

Bike racks

We have original VW bike racks for our VW T6 atlantics, Beach and Californias. These are rented as an extra. You must carry the red and white warning signal at the back of the load using these, otherwise you could be fined.

Extra Items and Services
What are the extra items I can rent?

You can find a full list of our extra items here. These include:
-Wifi Routers
-Surfboards
-Stand Up Paddle Board
-Wetsuits
-BBQs
-Solar Shower
-Baby Seats
-Baby high chair
-Baby bunk bed
-Chemical Toilets
-Bike and bike rack
-Towel set
-GPS

How do I use the Chemical toilet?

Ah ok, well check out this short clip and see for yourself. This will explain it all. The toilet must be returned empty and clean or a €80 cleaning fee will apply.

Can I add some extras when I arrive?

You sure can! Choose some of our great additional items at our Lisbon and Porto Base. Faro must be given advance notice as we meet you at the airport.

Can you store my luggage during my trip?

We can keep your luggage for the booking period. We cannot take responsibility or insure any items left on our premises.

Insurance
Is my Campervan insured?

The prices includes the Bronze insurance (2000 euros security deposit). You can lower this amount (750 or 450 euros) by taking out one of the extra packs. Take a look here for more details.

Can I add an additional collision damage waiver cover when I arrive?

Yes, you may change your current cover when you arrive, you can pay for this by credit card or bank card on arrival.

What if I breakdown in my classic camper?

We have a team of full time mechanics who are on call. We will assess the problem over the phone and if we think its an easy fix we will send over one of our mechanics. If it’s a bigger problem we will get the vehicle returned back to our garage and get it fixed. If necessary we will swap for another vehicle if one is available and suitable for your group. If not we will put you up in a hotel until we get it fixed. We have years of experience with classic VW’s and carry all the parts to resolve any situation.

What if I breakdown in my modern camper?

We choose to rent modern VW’s because their robust engineering and reliability. VW provide great assistance with their new vehicles. You are covered with all of our new VW’s with VW assist. This offers you 24hr breakdown cover. In the unlikely event that a problem is not easily resolved, we will arrange a taxi to bring you back to our base or hotel whilst we prepare an alternative vehicle.

What happens if I have an accident ?

If you have an accident, please: Call the local police, take pictures of any vehicles involved and road positions and fill in the accident report form in glove box. Call us too and do not sign any documentation without consulting us first. We are here to help! Call our support line 00351 308808058 .

What if my van is stolen?

Well this hasn't happened in the last 12 years, but if this should happen you must alert Siesta Campers and the police immediately. We need to have a full police report to make any subsequent insurance claims. Insurance will be voided if the keys were left inside the vehicle and the vehicle unattended.

Your Trip: on the Road
Can we travel anywhere with the Classic VW campervans?

Our classic campers are restricted to travel between Lisbon and Faro. We like to be able to be within reasonable driving distance to resolve any problems.
This is very unlikely, considering the amount of constant maintenance and new parts we lavish on them. However, from time to time, small issues do arrive, and we like to be able to reach you promptly. We are the only experts in Portugal for these particular vans so we may have to get the van back to our base in Algarve to get things fixed. In the many years of running this business with these characterful vans, we have found this is the best solution for us to be able to rent such rare beauties.

Can we take the new VW's outside of Portugal?

Our classic vans can not be taken outside Portugal. Our modern vans can with an additional €15 per day. The new VW T6 is a delight to drive and has cruise control to assist in those long drives.

Are the kilometers unlimited?

The T6 models are unlimited miles, so you can discover more of the country. The classic campers (allowed between Lisbon and Faro only) do have a limit of 100 kms / day. Any extra km is charged 0.50 euros.

Are the motorways free in Portugal ?

The motorways are not free in Portugal and are charged by VIA VERDE. We rent motorway toll readers from them for each of the vans. There is a €15 activation fee if you use this toll reader, per rental contract.

Fines / handling fees

Should you be unfortunate enough to be issued any parking tickets, we are happy to help with paying these on your behalf. We do charge a €50 admin fee for the administration time involved and for fines outside of Portugal €70. For any speeding violations, we are obliged to hand over the drivers details and will also charge a €50 administration fee for Portugal and €70 for outside of Portugal.

Pets
Can I bring my dog?

Yes, you sure can and we love dogs at Siestas. We charge a €50 extra valet fee. This is to make sure the van is deep cleaned and perfect for the next client.

Tips
What about traveling with young children?

Our campers are perfect for traveling with a young family ! We ourselves regularly camp with our young girls and over half of all our clients have babies and young children , who all have amazing experiences.

Do you provide maps and guidebooks?

We have maps and guides at our base that you may take. The classic vans come with a unique and humorous guidebook that has previous customers tips. It's filled with 9 years of great advice. We also offer you our unique advice on arrival.

Are campsites open all year round?

Yes, they are open as usual and are cheaper off-season. You do not normally need to book in advance. We have negotiated deals with some of the best campsites so ask our advice on these.

Can I wild Camp?

Wild camping is illegal in Portugal. it's best to head for the campsite for the night and take advantage of the great facilities they have on offer.

Where can I fill the water tank?

The water tank can be refilled as part of the service offered at campsites. Some garages will let you have free water, others will charge. Best to ask the garage before filling.

Should we refill the water tank, gas bottle or battery when we drop off the van?

No - your van just needs to be cleaned and fuel refilled before drop off.

Do you sell your campervans?

Yes! You've come to the right place. We are the VW camper specialists and at the end of each season we sell some of our impeccably maintained campers. Visit https://campershop.pt for more info.

Do you offer campers conversions?

Indeed we do! Drop a line to our fully equipped professional workshop with your requests: support@siestacampers.com

Can you fix my VW California?

Yes, we have fully trained staff and years of experience with these campers. We also keep supplies in stock to keep our own fleet in top condition. Please drop us an email: support@siestacampers.com

Can you fix my VW T2?

T2 are where it all started off for us. We can do small repairs and help get you on your way, but we no longer offer full restorations at the moment.

Can’t find an answer?

If you don't find the answers here please don't hesitate to get in touch.

Contact us

Contact

R. Serpa Pinto 75, 8150-164 faro, Portugal

00351 308 808 058

support@siestacampers.com

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