Frequently Asked Questions
Rate and Reservation
Our minimum rental period is 4 days (except the classics, only in Faro), 7 days during peak season.
We are open 7 days a week so you may arrive on any day of the week.
We use a dynamic pricing structure. Daily costs vary depending on availability, seasonality and camper model. Our price strategy is transparent. Your camper will be fully equipped to sleep, cook and relax in with no extras needed. Every rental includes basic insurance and full 24/7 road side assistance.
Yes, we charge a relocation fee to collect /drop a camper at a different location (Portugal only). We can sometimes suggest reversing the trip direction to reduce the one way hire fee. Please drop us an email: email@example.com
We offer an honest and clear pricing policy. We don't add extra service fees, van preparation fees or essential equipment fees.
This price includes everything. We have no extra hidden charges.
We will look at our existing schedules and see if this is possible. The fee for an early collect from 9.00am is €50. The fee for a late collect from 6.00pm to 8.00pm is €70. From 8.00pm is €50 and it is a self pick up. All payments and documents will be organised prior to arrival.
Yes, we need to take a 50% down payment to reserve your campervan. The remaining balance is to be paid by credit/debit card on arrival.
You can pay through the secure server of our website with credit or debit cards, belonging to the Visa, Maestro and Amex network. The remaining balance must be paid upon arrival and you can pay it by credit or debit card. If you have concerns about your cards limit please contact us to arrange payment before your arrival.
The security deposit depends on the level of accident damage waiver you take. The maximum deposit that is held on your credit card if you do not take any additional cover is €2000. The cardholders name must be on the booking contract.
Security deposits are released circa one week following the drop of your rental camper. It can be longer if we need to wait for a tolls update or quotes for damage repair.
We can rent to under 25’s for an additional €10/day.
You must have held your driving license for a minimum of 1 year.
The price includes one main driver. You can add a second driver for a fee or with the according insurance.
Pick Up and Drop Off Terms
Our offices are opened from 9h to 18h. Please contact us for any request outside the standard hours.
Standard collection 2:00pm to 6:00pm. Campers to be returned by 11.00am. Returns after 11.00am are subject to availability and will incur an additional days rental fee.
When you come to collect the camper you should bring with you:
Driving license of all the named drivers.
Credit card in the name of the hirer. This should have enough funds to cover any of the security deposit options(maximum €2000).
Passport / I.D.
Siesta Beach, Atlantic and California models can be collected/dropped off in Faro, Lisbon or Porto. The Grand California and Siesta Pacific motorhomes can be collected/dropped off in Faro or Lisbon.
In case of reservation in Spain, both pick up and drop off must be in Malaga.
Our classic vans can be collected and dropped in Faro only. The use of these vehicles is limited to the Algarve only. These models come with 100 kms / day included. Any extra km will be charged 0.75 euros
We offer the advantage of a one way hire, allowing you to take your time and see the best of Portugal. Choose between our three bases (Lisbon, Porto & Faro) with all modern vans. Our classic vans are not available in Lisbon and Porto. The Motorhome models are not available in Porto.
In case of reservation in Spain, both pick up and drop off must be in Malaga.
In Lisbon you can collect the camper from our base near the Oriente Train station. This is on all metro lines and/or a 5 minutes taxi ride from the airport. In Porto our base is close to Matosinhos. You can get here via Metro or a 10 minute taxi ride. In Faro our base is 2 minutes from the airport. R. Aquilino Ribeiro 2, 8005-146 Faro.
Unfortunately not. We don’t have enough space and only our campervans are covered by insurance.
Please let us know if you would like an earlier collection. We will look at our existing schedules and see if this is possible.The fee for an early collect from 9.00am is €50.
You must notify us as soon as you know about the delay. If you arrival runs into our out of office hours , the relevant charges will apply. If you fail to notify us of any delay you will be charged €50 fee for staff waiting time.
Yes. We keep our prices as low as possible by minimising the amount of time spent handing the van on to the next customers. If the van is returned dirty we will charge a €100 cleaning fee for all modern and classic campervan models and €130 for the larger Grand California, Pacific and ID Buzz models.
The camper must be returned washed, swept out and surfaces wiped down, with WC emptied and fuel full.
You have 48 hrs following making the booking to amend your booking, (free of charge). After which there is a €50 admin fee. This is always subject to availability. Any change of model will depend on availability (the daily rate will be updated accordingly).
Siesta Campers will not refund any altered dates 1 month before my arrival.
Please notify us 1 week in advance to cancel extras free of charge.
We offer a flexible cancellation policy so you can book with peace of mind during these uncertain times. If you are unable or unwilling to embark on your adventure with Siesta Campers for any reason, you may rebook once to a future date up to 1 year after the cancellation date. The value of your current booking will be credited once for use on your new trip, subject to availability. If you don’t know your new travel dates yet, you will be issued a one time use credit for your original booking. When you’ve got your new dates, contact us and we’ll take care of the details. If you wish to cancel without rebooking, cancellation fees apply:
● If you cancel more than 60 days prior to the scheduled pick up time you will receive a 100% refund.
● If you cancel within 60 days to 48 hours prior to the scheduled pick up time: 50% of the booking deposit will be deducted (cancellation fee) or you can choose a flexible travel voucher corresponding to 100% of the total amount already paid (valid until 1 year after the cancellation date).
● If you cancel less than 48 hours prior to the scheduled pick up time: 100% of the rental price will be deducted and retained (no show fee).
● Siesta Campers will not refund any altered dates 1 month before my arrival.
We take great pride in offering the most modern current campers available in Portugal. All of our modern VW’s are under 2 years old. Our conversions are highly sought after. This allows us to sell of our old stock at the end of the season.
Our vintage vans roughly return around 12L to 100km of unleaded petrol. The New VW Transporters with Euro 6 engines do 7L to 100km with diesel fuel.
In the Atlantic and Beach there is 1 other auxilliary battery that runs all of the camper equipment. The fridge uses most of the power from this battery. With solar powered vans this isn't a problem. In the Siesta beach however the fridge and the aux battery will only have sufficient power for around 2 to3 days autonomy. The fridge will cut of at 10v but you will still have lights as these are LED. If you don't want to recharge at the campsite you can buy ice from most garages and supermarkets to keep your Siesta Beach cooler functioning. The VW CAlifornia has 2 auxiliary batteries these will keep running for around 5 to 6 days without charge, provided the fridge isnt turned all the way up to maximum. We've built a pretty robust charging and electrical system. If you have any doubts whilst out with our vans our technical assistance will be happy to help diagnose if any problems exist.
Our vans are extremely stylish and low key. We have a small sticker on the left side of the window. When you have campers that look as good as ours you don't need tacky stickers.
Yes we provide freshly laundered duvets, pillows and sheets. For children in the family we provide 2 sleeping bags.
The vintage vans do not have AC but all of our modern vans do.
Our VW Grand California and Siesta Pacific have a fully integrated bathroom with toilet, shower, and waste tanks. You may rent a portable chemical toilet for use in our Atlantic, Beach, and classic vans. This is stored under the seat when not in use. The Atlantic, Beach and classic vans also feature a pull-out water shower at the back (not heated). This is operated by a powerful pump that draws the water from the underslung tanks. It has 2.5bar of pressure which is the same as your average house supply.
Yes, all our vans have USB points. They also have a socket for 240v appliances. The 240v sockets will only work when connected to a mains electricity supply on all vans except our VW Pacific and California models which are fitted with an inverter that allows you to use the batteries to supply 240v electric when off grid.
Yes. Our Atlantic, California and Classic vans and motorhomes all have 12v domestic compressor fridges. The Siesta Beach has a Waeco Eco Cooler. They all run off of the auxiliary battery and the mains when you are plugged into campsite power.
Sure. We fit as standard in all of our vans a 2 hob gas cooker. We also supply a gas bottle with camping gas.We do not like to waste unused gas, so if this should run out you can easily swap this at all campsites. If you get a receipt with our company details we can refund you.
Our Atlantic, California and motorhome models come with a roll out sun shade. This is operated by a crank handle and unwinds to cover 2.4m of shade. It is fitted along the side of the van and is 2.6m long. The Siesta Beach and the Classic models don't come with a sunshade.
The Grand California and the Pacific model are equipped with an integrated heater that's powered either from gas or diesel from the fuel tank. Some of our Atlantic vans have an auxiliary night heater that runs off of the auxiliary battery and pulls a very small amount of diesel from the tank. It blows hot air around the van and takes only minutes to heat the van. Please specify if you would like this model during booking. This option occurs at a €80 fee. For the classic campers, the T6 beach and T6 California models, we can provide a small 220v electric heater for use on campsites while plugged into mains electric power supply.
You wouldnt pay for a gas if you rented a house and we believe you shouldn't when you rent our campers! Our campers come with gas included with the rental. If it runs out during your hire you can exchange at a campsite and if you present a receipt with our company tax we will refund you.
The VW Atlantic comes equipped with a roof rack with cross bars. This is suitable for boards but not heavy items like kayaks. The tieing down of boards etc is your responsibility and it's worth having a quick look at how to do this properly here. You don't want those boards flying off down the motorway! The VW California models can be fitted with a roof rack, only on request.
We have original VW bike racks for our VW T6 Atlantic, Beach and California models. These are rented as an extra. You must carry the red and white warning signal at the back of the load using these, otherwise you could be fined. In case you wish to bring your own bikes, you MUST let us know in advance how many.
Extra Items and Services
You sure can! Choose some of our great additional items at our Lisbon, Faro and Porto Base. However, it is better to let us know in advance to make sure we’ll have the needed items in stock.
We can keep your luggage for the booking period. We cannot take responsibility or insure any items left on our premises.
Yes, you may change your current cover when you arrive, you can pay for this by credit card or bank card on arrival.
We have a team of full time mechanics who are on call. We will assess the problem over the phone and if we think its an easy fix we will send over one of our mechanics. If it’s a bigger problem we will ask you to reach our closest base or we will get the vehicle returned back to our garage and get it fixed. If necessary we will swap for another vehicle if one is available and suitable for your group. We have years of experience with classic VW’s and carry all the parts to resolve any situation.
We choose to rent modern VW’s because their robust engineering and reliability. VW provide great assistance with their new vehicles. You are covered with all of our new VW’s with VW assist. This offers you 24hr breakdown cover. In the unlikely event that a problem is not easily resolved, we will arrange a taxi to bring you back to our base or hotel whilst we prepare an alternative vehicle.
If you have an accident, please: Call the local police, take pictures of any vehicles involved and road positions and fill in the accident report form in glove box. Call us too and do not sign any documentation without consulting us first. We are here to help! Call our support line +351 308808058 or for our emergency line, if outside office hours.
Well this hasn't happened in the last 15 years, but if this should happen you must alert Siesta Campers and the police immediately. We need to have a full police report to make any subsequent insurance claims. Insurance will be voided if the keys were left inside the vehicle and the vehicle unattended.
Your Trip: on the Road
Our classic campers are authorized for use in the Algarve only. We like to be able to be within reasonable driving distance to resolve any problems.
This is very unlikely, considering the amount of constant maintenance and new parts we lavish on them. However, from time to time, small issues do arrive, and we like to be able to reach you promptly. We are the only experts in Portugal for these particular vans so we may have to get the van back to our base in Algarve to get things fixed. In the many years of running this business with these characterful vans, we have found this is the best solution for us to be able to rent such rare beauties.
While our classic vans can not be taken outside Portugal, our modern vans can be taken outside Portugal / Spain with an additional €20 per day. Our modern campers are a delight to drive and have cruise control to assist in those long drives.
Our modern campers have unlimited kms, so you can discover more of the country. The classic campers (allowed within the Algarve only) do have a limit of 100 kms / day. Any extra km is charged 0.75 euros.
The motorways are not free in Portugal and are charged by VIA VERDE. We rent motorway toll readers from them for each of the vans. There is a €20 activation fee if you use this toll reader, per rental contract.
The motorways are not free in Spain. We don't provide any toll reader for Spain at this time.
Should you be unfortunate enough to be issued any parking tickets, we are happy to help with paying these on your behalf. We do charge a €50 admin fee for the administration time involved (fines within the country initially booked and for fines outside of the country initially booked €70. For any speeding violations, we are obliged to hand over the drivers details and will also charge a €50 administration fee for the country initally booked and €70 for outside of the country initially booked.
Yes, you sure can and we love dogs at Siestas. We charge a €70 extra valet fee. This is to make sure the van is deep cleaned and perfect for the next client.
Our campers are perfect for traveling with a young family ! We ourselves regularly camp with our young girls and over half of all our clients have babies and young children , who all have amazing experiences.
We have maps and guides at our base that you may take. The classic vans come with a unique and humorous guidebook that has previous customers tips. It's filled with 9 years of great advice. We also offer you our unique advice on arrival.
Yes, they are open as usual and are cheaper off-season. You do not normally need to book in advance. We have negotiated deals with some of the best campsites so ask our advice on these.
The water tank can be refilled as part of the service offered at campsites. Some garages will let you have free water, others will charge. Best to ask the garage before filling.
No - your van just needs to be cleaned, the waster water tank/WC must be emptied and fuel refilled before drop off.
Indeed we do! Drop a line to our fully equipped professional workshop with your requests: firstname.lastname@example.org
Yes, we have fully trained staff and years of experience with these campers. We also keep supplies in stock to keep our own fleet in top condition. Please drop us an email: email@example.com
T2 are where it all started off for us. We can do small repairs and help get you on your way, but we no longer offer full restorations at the moment.
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